Everything we sell is a digital service delivered online, so nothing is shipped. We set up your workspace within one business day of sign-up and email you your access details.
Cancel during the 14-day free trial and you won’t be charged.
Monthly plans: cancel at any time and you won’t be charged again. We don’t refund part months.
Annual plans: if you ask within 14 days of your first annual payment, we refund it in full. After that, cancelling stops the next renewal, and we don’t refund the rest of the year.
If we haven’t set up your workspace within 5 business days of sign-up, you can cancel and get a full refund.
Cancel at https://billing.stripe.com/p/login/5kQ8wRgXK6Y3h0y7qg1Fe01 (sign in with the email you paid with) or by emailing hello@rainmindz.com.
For work scoped on a discovery call, the payment terms, cancellation terms and any refunds are set out in your signed proposal or engagement agreement.
If we charge you twice or charge the wrong amount, we refund the difference in full as soon as you tell us.
Email hello@rainmindz.com from the address you paid with, and include the date and amount of the payment. We reply within 2 business days.
Approved refunds go back to the card you paid with. They usually take 5 to 10 business days to appear, depending on your bank.
If you have a problem with a charge, please contact us before disputing it with your bank. It’s usually faster to sort it out directly.
11 November 2026